Transportation Service Charges
I fully understand and agree to follow and comply with the following Terms and Conditions. I agree to pay for the transportation service charges provided and set forth herein, including any damage to the hired vehicle.
💳Deposit Policy
- Non-refundable Deposit: Required to reserve the vehicle.
- Non-transferable: Deposits cannot be applied to different dates/times.
- Full Payment: All balances must be paid in full on or before the scheduled service date.
❌Cancellation Charge
- Less than 7 Days Before Reservation date: A cancellation made within 7 days of the reservation date will incur a charge of 50% of the total reservation cost.
Example: For a $1,000 reservation on January 10, 2022, cancelling on or after January 3, 2022, will result in a $500 cancellation fee since it is less than 7 days from the date of the reservation.
- Same-Day Cancellation: Cancelling on the day of the reservation will incur a charge of 100% of the total reservation cost.
Note: The cancellation policy applies regardless of the reason for cancellation.
Cancellation Reason
A customer cannot cancel a reservation due to changes or cancellations in events without incurring a cancellation charge as indicated above. For example: If a baseball game is rained out, or a club is closed due to COVID-19, a customer cannot expect to cancel their reservation for a full refund.
Our buses are designed to provide a party experience on the bus (lights, music, etc.) regardless of any outside event or destination the customer chooses. Therefore, even if your event is canceled due to unforeseen circumstances, you are still held responsible for the cost of the rental (per the cancellation charge policy indicated above).
In some cases, exceptions may be made to postpone your booking, but these will be evaluated on a case-by-case basis.
🚐 Vehicle Selection
Once a vehicle is selected and the booking has been made, we are unable to discount or cancel your reservation due to the vehicle not meeting your expectations. The only way to be certain is to see the vehicle in-person prior to booking.
Viewing Available: Call 888-888-9973 to schedule an appointment in Jessup, MD.
Remaining Balance
I agree to pay the balance in full. I understand there is a 4% credit card processing fee on the entire amount, including the deposit, if I choose to pay the remaining balance with a credit card.
Example: If the reservation total is $500, a 4% merchant card processing fee is $20 ($500 x 0.04), for a new total due of $520.
The 4% credit card fee does not apply to the initial deposit as long as the remaining balance is paid using Cash, Venmo, Zelle, or Cash App.
💵Payment Options
Accepted Methods of Payment
- Venmo App (No Fee):
The Just Limos Venmo ID is included in your registration confirmation email. Important: Venmo’s “Turn on for purchases” option will apply a fee to the merchant (Just Limos). If you enable this option, any associated fees will be passed on to you.
- Cash (No Fee):
Cash payments are always accepted with no additional fees.
- Cash App (No Fee):
The Just Limos Cash App ID is provided in your registration confirmation email.
- Credit Card on File (4% Fee):
A 4% processing fee applies to all credit card payments. Please Note: We do not accept credit card payments on the day of your reservation. Credit card payments for remaining balances can be processed 1–3 days before the reservation date using the card already on file.
Reservation Changes
Deadline: Finalize all changes (pick-ups, stops, etc.) 72 hours before the reservation.
Process: Submit written updates via the confirmation email or online at Update My Reservation.
Delays
- Delays Beyond Control: Any delays caused by weather, road construction, accidents, traffic congestion, or any situation beyond the control of Just Limos, LLC and its affiliates are not their responsibility. No credits or refunds will be issued as a result of such delays. However, we will give you the option to make up the time by extending your reservation by the amount of time lost due to the unforeseen delay.
Overtime Policy
- Increment-Based Billing: Overtime is calculated in 30-minute increments, ensuring charges reflect the actual overtime used instead of rounding up to the next full hour.
- Examples:
- Example 1: If your drop-off time is scheduled for 6:00 PM and you are dropped off at 6:10 PM, you will be charged for one 30-minute increment of overtime.
- Example 2: If your drop-off time is scheduled for 6:00 PM and you are dropped off at 6:40 PM, you will be charged for a full hour of overtime (two 30-minute increments).
- Reservation Usage Time: The contracted vehicle’s usage time begins and ends as specified in your reservation. For example:
- If you reserve the vehicle from 8:00 PM to 2:00 AM, this constitutes a total of 6 hours. The vehicle will arrive for pick-up at 8:00 PM and complete the drop-off at your final location by 2:00 AM.
- Customer Responsibility: It is the customer’s responsibility to plan their schedule to account for potential delays, such as:
- Traffic
- Additional drop-off locations
- Restroom breaks
Route Policy
Drivers follow GPS-indicated routes for safety.
While you may have a preferred route, the driver is required to follow the route indicated by the vehicle’s GPS for safety reasons.🚭Non-Smoking Policy
All vehicles are non-smoking. Violations result in cleaning charges and possible service termination without refund.
Air Conditioning
All vehicles are air-conditioned. However, you may feel warm or hot due to the following scenarios:
- Standing in the bus restricts cool air from circulating throughout the bus.
- Opening and closing the main passenger door results in a loss of cool air.
- Drinking alcohol and dancing can contribute to feeling warm in the vehicle.
- Warm clothing may add to discomfort.
- Extreme humidity may make it difficult for the A/C system to cool the air adequately.
Driver & Dispatch Communication
Please maintain open communication with both our driver and dispatch team throughout your reservation, either via cell phone or text. Our team may reach out with important updates or questions regarding your reservation, and we kindly ask that you respond promptly to ensure a smooth experience.
Please note, in some cases, we may not be able to extend your reservation if there is another booking immediately following yours and no extra time is available. We recommend planning your schedule accordingly.
If we are unable to reach you after multiple attempts on the cell phone number provided in your reservation, we will assume that your party has made alternative transportation arrangements, and the reservation will be considered completed.
🚨Emergency Exits
Emergency exits are for emergencies only.
Tampering with or opening emergency exits in non-emergency situations is strictly prohibited. This includes:- The emergency passenger door release
- Ceiling hatches
- Emergency window exits
Important: Please avoid leaning on or placing pressure against emergency doors and windows to ensure safety.
Vehicle Care
Avoid chewing gum, placing feet on seats, or spilling food/drinks. Cleaning charges ($100 minimum) apply if the vehicle is not left in usable condition.
Lost or Stolen Items
Just Limos, LLC and its affiliates are not responsible for lost or stolen items. To ensure the safety of your belongings:
- Keep your items in your possession at all times.
- Double-check for personal belongings before concluding your service.
If an item is found:
- It will be held for up to 30 days at our location.
- You must make arrangements to pick up the item during this period.
- Please note: We cannot mail or deliver items.
Substitution Policy
I acknowledge and accept that Just Limos, LLC may need to substitute the selected vehicle at its discretion. Substitution may occur due to circumstances such as, but not limited to, the mechanical breakdown of the originally chosen vehicle.
Important Notes:
- The substituted vehicle may differ in characteristics, including:
- Exterior color
- Body style
- Interior colors
- Lighting and design
Just Limos, LLC ensures that all substituted vehicles will meet service standards to provide a seamless experience.
Misconduct
Just Limos, LLC maintains a zero-tolerance policy for misconduct or abuse, whether verbal or physical. Violations of this policy will result in the immediate termination of service, with no refund issued.
Additional Actions:
- Just Limos, LLC reserves the right to remove all event members from the vehicle at a safe and public location, depending on the severity of the situation.
- Further action may be taken if necessary to ensure the safety and well-being of all parties involved.
Alcohol & Underage Drinking
Alcohol consumption is permitted only for guests aged 21+.
Just Limos, LLC enforces a strict policy prohibiting underage drinking on all vehicles. Violations of this policy may result in serious consequences, including fines and legal action.Customer Responsibilities:
- If alcohol is brought onto the vehicle, I agree to take full responsibility for ensuring that all individuals are at least 21 years of age.
- I acknowledge that Just Limos, LLC does not provide alcohol for any event.
Identification Requirements:
- Just Limos, LLC reserves the right to request valid photo identification for myself and all guests.
- Failure to provide identification upon request may result in:
- Termination of service
- Removal of certain individuals from the event
- No refund will be issued in such cases.
This policy ensures compliance with the law and the safety of all passengers.
Illegal Activity
Illegal activity results in immediate service termination without refund.
Just Limos, LLC enforces a zero-tolerance policyfor any illegal activity during its services. Violations of this policy will result in the immediate termination of service with no refund issued.This policy is in place to ensure the safety, compliance, and well-being of all passengers and staff.
Standing/Dancing Policy
For your safety, standing or dancing is not permitted while the vehicle is in motion, as these actions may result in bodily harm.
Important Notes:
- Although standing or dancing is not actively monitored or enforced, passengers are encouraged to remain seated while the vehicle is in motion.
- Just Limos, LLC and its affiliates are not liable for any injuries resulting from standing, dancing, or similar actions during the ride.
This policy is designed to prioritize the safety of all passengers.
🔧Damages
You are fully responsible for any damages to the vehicle caused by your party during the service, whether the damage is intentional or accidental.Key Details:
- A minimum charge of $100 will apply for any necessary repairs.
- Decisions regarding the scope, cost, and execution of repairs rest solely with Just Limos, LLC.
This policy ensures that all vehicles are maintained to the highest standards for future passengers.
Cleaning Charge
$100 minimum cleaning fee applies if the vehicle is left messy.
Tolls
Tolls are not included in the reservation total.
Seating
I understand the seating capacity is based on an average size of 130-140 lbs per person shoulder to shoulder. Please note, seating capacity will be reduced by items brought on to the bus and kept next to each individual (for example, a purse). Please do not exceed the seating capacity that is specified as part of your reservation for the vehicle you have reserved. We reserve the right to refuse entry to any additional person(s) beyond the capacity allowed for the reserved vehicle.